The FAQ:

1. What kind of servers do you use? What's this cloud thing?

Unlike other hosting companies, we do not stick customers onto a "single server". Instead, you're placed onto our clustered cloud computing architecture, which is designed to be powerful, reliable and scalable on the fly! We boast multiple front-end web servers with minimum Quad Core's with 4GB of Memory, a powerful database server (soon to be clustered), currently running Dual Quad Core, 8GB of Memory & RAID-10 15K RPM SCSI Storage Array and a Fiber Channel SAN Storage System for a high-performance, scalable & reliable file system. All of which is load-balanced through high-end purpose-built Load Balancers.

Read more about our
Technology & Infrastructure.

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2. Will my site work on your platform?

Our cloud runs Linux & cPanel. So long as you've developed your web site to work with Linux-based technologies, you will be fine. Examples are: PHP, Perl, CGI, Python, MySQL, etc.

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3. How much does it cost? Will I be over charged?

Our pricing scheme works a little bit different than the other providers. For $25 per month, you'll receive 25GB of high-performance storage, 250GB of quality bandwidth and a slew of other
features. This is more than ample amount of room and bandwidth for majority of our customers.

Inside of our cloud manager, you will be able to turn on or off the ability to automatically scale of which then you'll be billed the peak usage. You can set a notification dollar amount and a shutoff dollar amount where if you exceed those amounts you will be notified or shutoff accordingly.

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4. Where is your company located? Your data center?

UptimeHost is located in Toronto, Ontario, Canada with its data centers situated in Downtown Toronto and in Miami, Florida. For full contact details, please see our:
contact page.

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5. Can I resell with your hosting?

Yes. Your account by default is enabled for reselling. You just pay your cost to us and you can charge your customers whatever you want! To learn more about what kind of features are available to you, see the included

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6. What are your payment options?

We accept Visa, Mastercard, PayPal, Cheque/Money Order & American Express (through Paypal). For those of you with monthly bills higher than $1000 a month, additional payment options can be made available, such as wire transfers.

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7. Is there a free trial of the service?

We do not provide a free trial, however we do provide a 30 day no questions asked money back guarantee. If you are not fully satisfied with our service, we will refund your money.
Sign up to get started immediately!

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8. Can UptimeHost help me move my site over?

Yes. Our staff will be more than happy to help you move your site over. There is a limit of 1 free move. Additional web sites can be moved; however you will need to
contact sales to receive a quotation.

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9. Why is UptimeHost better than the competition?

UptimeHost has over 60 years of combined Web Hosting Industry experience. We've taken the years of experience and have developed a one of a kind hosting platform that allows our customers to really take advantage of and benefit from.

Unlike other hosts, we don't promise you the World and then fall short. Our pricing scheme, technology & customer service is superior to that of our competitors and it won't take you long to realize it!

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10. I have an in-depth question. Who can I contact?

If you have any questions that haven't been answered by our web site, you can call us at 1-888-817-2944 or use the
contact page.

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